Maeslot takes your privacy seriously. This document explains precisely what data we collect, why we collect it, how we use it, and the rights you hold over your personal information.
This Policy should be read together with our Terms & Conditions, which govern your overall relationship with Maeslot. In the event of any conflict between this Policy and the Terms & Conditions regarding privacy matters, this Policy shall prevail.
By registering an Account on the Maeslot Platform, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform immediately.
This Policy should be read together with our Terms & Conditions, which govern your overall relationship with Maeslot. In the event of any conflict between this Policy and the Terms & Conditions regarding privacy matters, this Policy shall prevail.
Maeslot's core data principle is minimal collection — we only gather personal information that is necessary to provide, secure, and improve our services. We do not sell your personal data to any third party under any circumstances.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
| Term | Definition |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a natural person, directly or indirectly — including name, email address, date of birth, national identification number (MyKad), IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, transmission, deletion, or destruction. |
| "Controller" | Maeslot, as the entity that determines the purposes and means of processing Personal Data obtained through the Platform. |
| "Processor" | Any third-party service provider that processes Personal Data on Maeslot's behalf under a binding data processing agreement. |
| "Cookies" | Small text files placed on your device by the Platform to store session information, preferences, and usage analytics. |
| "KYC Data" | Identity and address verification documents collected to fulfil Know Your Customer obligations, including government-issued ID (MyKad, passport), proof of address, and payment method confirmation. |
| "Sensitive Data" | A subset of Personal Data afforded heightened protection — including financial account details, identification numbers, and any information relating to self-exclusion or responsible gambling status. |
Maeslot collects Personal Data through several channels. The categories of data we collect and the context in which they are gathered are detailed below.
When you create a Maeslot Account, we collect:
To comply with identity verification requirements and prevent fraud and money laundering, we may collect:
In connection with deposits and withdrawals via methods including Maybank2u, CIMB Clicks, Public Bank, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX, we collect:
We automatically collect certain technical data when you access the Platform:
When you contact our support team via live chat or email, we retain:
Maeslot collects Personal Data through the following mechanisms:
We process your Personal Data for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account creation & management | Registration data, email username, password (encrypted) |
| Age & identity verification (21+ enforcement) | Date of birth, KYC documents, selfie |
| Payment processing | Financial data, payment method reference, transaction records |
| Fraud prevention & security monitoring | IP address, device data, usage logs, KYC data |
| Customer support | Communications data, account details, game activity logs |
| Responsible gambling monitoring | Account activity, deposit/withdrawal patterns, self-exclusion records |
| Platform improvement & analytics | Technical & usage data (anonymised where possible) |
| Marketing communications (with consent) | Email address, name, communication preferences |
| Legal & regulatory compliance | KYC data, financial records, communications data |
Maeslot will not process your Personal Data for any purpose that is incompatible with the purposes listed above without providing prior notice and, where required by law, obtaining your explicit consent.
Maeslot processes your Personal Data on the following legal grounds:
Maeslot does not sell, rent, or trade your Personal Data to any third party. We may share your data with the following categories of recipients only where strictly necessary:
We engage third-party service providers to perform functions on our behalf — including identity verification providers, payment processors, cloud hosting infrastructure providers, and customer support software vendors. All Processors are bound by written data processing agreements that restrict their use of your data solely to providing the contracted service.
We may disclose Personal Data to regulatory bodies, law enforcement agencies, or courts when required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of Maeslot's assets, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights under this Policy will be preserved.
We never sell your data. No Personal Data collected on the Maeslot Platform is sold to data brokers, advertisers, or any other commercial third party. This is an absolute commitment, not a qualified one.
Maeslot retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account & Registration Data | Duration of account + 5 years after closure |
| KYC Documents | Duration of account + 5 years after closure (AML compliance) |
| Financial Transaction Records | 7 years from transaction date (regulatory requirement) |
| Customer Support Communications | 3 years from last interaction |
| Game Activity Logs | 2 years from session date |
| Technical & Usage Data | 13 months from collection |
| Marketing Consent Records | Until consent is withdrawn + 1 year |
| Self-Exclusion Records | Indefinitely (to prevent re-registration during exclusion period) |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be linked to any individual.
The Maeslot Platform uses cookies and similar tracking technologies to ensure the proper functioning of the site, remember your preferences, and analyse usage patterns. We deploy the following categories of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect Platform performance. A cookie consent banner is displayed on your first visit to the Platform.
Maeslot implements a comprehensive set of technical and organisational security measures to protect your Personal Data from unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes:
In the event of a Personal Data breach that is likely to result in risk to your rights and freedoms, Maeslot will notify you without undue delay and no later than 72 hours after becoming aware of the breach, in accordance with applicable data protection law.
As a data subject, you hold the following rights with respect to the Personal Data Maeslot holds about you. To exercise any of these rights, please contact our support team [email protected] with your account reference and a clear description of your request. We will respond within 30 days.
Request a copy of all Personal Data we hold about you. We will provide this in a structured, commonly used format.
Request correction of inaccurate or incomplete Personal Data. You can update basic profile details directly in your Account settings.
Request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that we pause processing of your data in certain circumstances — for example, while accuracy is being contested.
Receive a copy of data you have provided to us in a machine-readable format (JSON or CSV) for transfer to another service.
Object to processing based on our legitimate interests or for direct marketing purposes. Marketing opt-outs take effect immediately.
To submit a data rights request, please email [email protected] with the subject line "Data Rights Request – [Your Account Username]". Please note that certain requests may be subject to legal limitations — for example, we cannot erase KYC records during an active AML retention period.
The Maeslot Platform is strictly intended for individuals aged21 years and above. We do not knowingly collect Personal Data from any person under the age of 21. If you are under 21, you must not use this Platform or submit any personal information to us.
If Maeslot becomes aware that Personal Data has been collected from an individual under 21 without parental or guardian consent, that Account will be immediately suspended, all Personal Data will be deleted in accordance with our retention schedules, and any deposited funds will be returned to the original payment source following identity verification.
If you are a parent or guardian and believe your child has registered on the Maeslot Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly.
The Maeslot Platform integrates with third-party services — including game providers, payment processors, and analytics tools — each of which operates under its own privacy policy. Maeslot is not responsible for the privacy practices of any third-party service. We recommend that you review the privacy policies of any third-party service you interact with in connection with your Maeslot Account.
Maeslot does not host advertisements for third-party products or services on the Platform. Any promotional content displayed relates solely to Maeslot's own games and bonuses.
Maeslot reserves the right to revise this Privacy Policy at any time. When material changes are made, we will notify registered Users by email or via an in-platform notification at least seven (7) days before the changes take effect. The "Last updated" date at the top of this page will reflect the date of the most recent revision.
Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must discontinue use of the Platform and request Account closure before the effective date.
If you have any questions, concerns, or requests relating to this Privacy Policy or Maeslot's handling of your Personal Data, please contact us through the following channels:
Our Privacy Commitments
Your Personal Data is never sold to data brokers, advertisers, or any commercial third party. This is an unconditional commitment built into Maeslot's operational policies — not just a legal clause.
All Personal Data stored at rest is encrypted using AES-256, the same standard used by international financial institutions. Data in transit is protected by TLS 1.3 end-to-end.
Maeslot collects only the Personal Data necessary to provide and secure our services. We do not gather speculative data "just in case" — every data point collected has a clearly defined purpose.
You have the right to access, correct, delete, and export your data. All rights requests are handled within 30 days via our support team at [email protected] — no friction, no delays.
If a data breach occurs that puts your rights at risk, Maeslot will notify you within 72 hours of discovering the incident — a standard that exceds many industry norms.
Maeslot does not knowingly collect data from persons under 21. Any account identified as underage is immediately suspended and data deleted in accordance with our retention policy.
Your Privacy Is Protected
You have reviewed how we handle your data. Maeslot is built on transparency — no surprises, no hidden sharing, no data selling. Join nearly one million Malaysian players who trust us with their information and their entertainment. 🔞 21+ only.
Play responsibly. 21+ only. Privacy Policy last reviewed1 January 2026.